TradePost Archives > June 8, 2009 > this article

Cultural tips for global business: United Arab Emirates (UAE)

DO's:

• DO dress conservatively. While the UAE is more Westernized than many other Middle Eastern countries and therefore home to many Western-style clothes, it is still important to dress modestly. As a sign of respect, men should wear a conservative suit and women should ensure their clothing covers their legs and arms.
• DO tip. Tip is normally 10% for restaurants, if the service is not included (though be sure to check the bill); if it is, a discretionary tip can be left. Hotel bellboys, porters, and parking attendants will always expect a minimum of $2.
• DO shake the hand of upon meeting someone; however, avoid shaking a woman’s hand unless she extends her hand first.
• DO accept an invitation to a meal or social event. Relationships are an integral part of doing business in the Emirates. Spending time with your Emirati counterparts is the best way to build trust and mutual understanding.

DON'Ts:

• DON'T eat in public places during Ramadan. During Ramadan all Muslims fast from sunrise to sunset, and eating, drinking and smoking in public areas during daylight hours should be avoided.
• DON'T photograph Muslim women or airports, docks, telecommunications equipment, Government buildings, and military and industrial installations.
• DON'T use your left hand while greeting or handing things to people, as it is considered unclean.
• DON'T touch anyone's head as it is considered offensive in UAE.
• DON'T behave in a manner that might insult Muslim customs or beliefs. Don't swear, as you can get fined and sent to jail.
• DON'T provide business cards with information only in English: include the Arabic translation as well.
• DON'T sit in such a way that the soles of your feet are pointing at someone else.
• DON'T drink alcohol in public.
• DON'T make phone calls or schedule meetings for Friday, as this is the Muslim day of prayer
• DON'T ask about a person’s wife or daughters. It is polite to enquire about a person’s family or health, but never ask specifically about any female members. Family life which involves female members is kept extremely private.
• DON'T forget to address your Emirati counterparts with the appropriate titles followed by his or her first name. If unsure, it is best to get the names and correct form of address of those you will be doing business with before hand.