TradeView - A Kentucky World Trade Center Publication
Volume 17 Number 6
December 2006
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Member News

In Every Language Announces Free Translation Services for Refugees
D.D. Williamson Wins Kosher Compliance Award

Brown Town: UPS Airlines Has Put Louisville on the Map as an International Distribution Hub

National City Announces New China Consulting Service


In Every Language Announces Free Translation Services for Refugees
www.ineverylanguage.com

In January of 2007, In Every Language, a Louisville-based translating and interpreting service, will offer free translations to French-speaking refugees now living in Louisville. "There are many refugees living in our area with strong educational backgrounds and wonderful work skills that could enrich the Louisville business climate on so many levels," says company owner Terena Bell. "Unfortunately, the documents that prove they have this knowledge aren't in English. So they find themselves in a Catch-22 of sorts--unable to get a job because their transcripts and other papers aren't translated, but unable to pay for translation because they don't have a job."

In order to help these refugees obtain the jobs they're qualified for, In Every Language is translating any French-language educational documentation presented to the company by January 8th for free. Documents eligible for translation include French-language transcripts, diplomas, degrees, attestations of attendance, and marriage certificates.
To receive the service, drop off your documentation at either Gateway Community Church or Kentucky Refugee Ministries. Translations done on a first-come, first-serve basis and will be available for pick-up on or after February 1st. Three notarized and certified copies of each translation will be provided free of charge.

"It's just a little thing--making sure that people have English-language copies of their documents to provide potential employers," Bell says, "but it's the kind of little thing that could make a big difference in whether someone finds a job in America or not."

The company intends to make this an annual program, with free services in a different language each calendar year.

Located in the Highlands, In Every Language is an international service providing translators and interpreters in more than 60 different languages. More information about the company can be found on their website, www.ineverylanguage.com.

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D.D. Williamson Wins Kosher Compliance Award
www.ddwilliamson.com


Left to right: Kirk Johnson, D.D. Williamson Plant Manager; Avrohom Litvin, Kosher Administrator presenting the Kosher Compliance award to Ted Nixon, D.D. Williamson CEO; and Edie Nixon, President of D.D. Williamson Colors.

LOUISVILLE, KENTUCKY, USA -- (December 4, 2006) -- D.D. Williamson received the first annual Kosher Compliance Award from the Louisville Vaad Hakashruth for its outstanding commitment and adherence to Kosher guidelines and standards. "Observing all governmental and religious requirements has always been critical to our values and beliefs, so we are thrilled to receive this prestigious award," said Ted Nixon, CEO.

The Hebrew word 'Kosher' means fit or proper as it relates to kosher dietary law. It covers the ingredients, production techniques, and preparation of food in a very thorough and traceable way. Foods are kosher when they meet all criteria that Jewish law applies to food. "Beyond maintaining high standards of Kosher throughout the year, D.D. Williamson is also the world's largest supplier of Kosher for Passover caramel color," noted Avrohom Litvin, Kosher Administrator of the Louisville Vaad Hakashruth. "Kosher for Passover requires adherence to all of the Kosher standards and also prohibits use of any grain or legume source." The Louisville Vaad Hakashruth is the kosher certifying organization that supervises D.D. Williamson's caramel color production in the United States and United Kingdom.

"To consumers, the Kosher symbol has become synonymous with the 'Good Housekeeping Seal of Approval' recognized for a high degree of cleanliness and quality control," added Litvin. Beyond the Jewish faith, other religious groups and the lactose intolerant have come to rely on the Kosher symbol. Demand continues to increase for kosher foods and beverages in the United States and around the world.

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D.D. Williamson, the world leader in caramel color, now offers a broad spectrum of natural colors. A trusted and recognized provider of color solutions to the food and beverage industry, the company operates nine manufacturing sites on five continents. Visit www.ddwilliamson.com for more information.

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The Louisville Vaad Hakashruth can be reached at 1 502 235 5770 or by email at rabbi@ansheisfard.com.

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Brown Town: UPS Airlines Has Put Louisville on the Map as an International Distribution Hub
By Brent Adams, Business First Staff Writer
www.ups.com

Because United Parcel Service Inc. chose to locate its fledgling air-cargo transportation unit in Louisville two decades ago, Louisville's primary airport later was able to adopt the "international" moniker. In some respects, the maturation of UPS in Louisville during the past two decades has broadened the perspective of Louisvillians, helping them think and operate beyond the borders of the United States. UPS has ground, brokerage, business financing, truckload and less-than-truckload transportation and third-party logistics operations in Louisville. But when people in Louisville think UPS, they think airplanes and Worldport, UPS's largest international shipping hub. People who have seen UPS Airlines grow from its inception in 1987 marvel at the astonishing growth the division has experienced in 20 years.

Today, it is the eighth-largest airline in the world, with 268 aircraft. It serves 400 domestic and 377 international airports and flies 1,071 domestic and 767 international flight segments daily. "What is amazing is the complexity of the network," said UPS Airlines chief operating officer Robert L. Lekites. "UPS has a presence everywhere. You'll find 'Brown' at just about every major airport in the world."

From humble beginnings
Atlanta-based UPS owned seven planes and began outsourcing next-day air service through contractor Orion Air in September 1982. "When I started, we had one ramp to park jets, and pilots and mechanics didn't work for UPS," recalled Jeff Straub, operations division manager, a 23-year UPS veteran who oversees the daytime package-sorting operations at Worldport. "We processed about 30,000 packages a day. Now, on the day sort, we process about 550,000 packages a day." It wasn't until August 1987 that UPS decided to bring its airline fleet and maintenance operations in-house. After listening to an aggressive pitch from state and city leaders, UPS officials decided to locate the headquarters for UPS Airlines in Louisville.

The first UPS Airlines flight lifted off from Louisville International Airport, then known as Standiford Field, in February 1988. At that time, UPS Airlines employed 2,120 people in Louisville. Today, UPS Airlines has 17,543 employees in Louisville. Some work at the division's headquarters at 1600 N. Hurstbourne Parkway. Others work at the Global Operations Center, the nerve center of the entire flight network, located in the Edgewood neighborhood east of Worldport and Interstate 65. But the bulk of the workers are employed at Worldport, UPS's largest international air-cargo shipping hub.

The crown jewel
A $1 billion expansion of the hub was initiated in March 1998 and completed in September 2002. A second, $1 billion expansion was announced in May. The 4 million-square-foot, 44-dock facility now can sort 304,000 packages and documents an hour. When the 1.1 million-square-foot, 40 dock-door expansion is complete, the company expects to have the capacity to sort 487,000 pieces an hour. About 270 UPS cargo planes fly in and out of Louisville in a 24-hour period. During the peak period, between midnight and 3 a.m., one UPS plane lands at Louisville International about every 90 seconds. Lekites refers to that period as a daily "Super Bowl." As soon as one of the massive cargo freighters touches down, it is moved to one of 44 loading dock doors at Worldport, where teams of workers remove large igloo-shaped polycarbonate containers holding the plane's cargo. Each plane is unloaded in about 20 minutes.

The containers are moved down a ramp, and the contents are unloaded and placed on a conveyor belt, where they are scanned by some of the world's most sophisticated optical reading equipment. The optical readers tell a computer on which conveyor the package should be placed so it can be directed through a series of conveyors and sorters toward a collection of packages going to the same destination. Once unloaded from the plane on a Worldport dock, it can take as little as eight minutes to remove a package from a cargo container, put it on the conveyor system and place it in an outbound cargo container bound for its next destination. Air-freight packages are placed into a container and loaded on an aircraft bound for their final destination. Packages marked for ground delivery are sent to UPS's ground-sorting facilities on Ashbottom Road or Bluegrass Parkway.

Once the packages reach those shipping stations, they are sent to smaller facilities in cities across the region, where they are placed in the familiar brown package vehicles for delivery to the consumer. "What we do at the hub is very important because it touches upon every other operation around the world," Straub said. "Over 100,000 drivers a day are waiting on Louisville packages. They depend on us day in and day out."

Expecting the unexpected
Communication is the key to keeping Worldport in lockstep with the rest of the UPS network, Straub said. Worldport managers meet at the beginning of each shift to assess challenges that might lie ahead. On a recent November day, they received a heads-up about six trailer loads of Omaha Steaks that were going to be shipped through Louisville. They also learned of a special shipment of Electronic Arts Inc. video games. At one time, such unexpected, excess capacity would sneak up on hub employees, Straub said. "It used to be you'd have people running around here with walkie-talkies trying to make adjustments and move people around on the fly," Straub said. "Now, we monitor shipments throughout the day and communicate to other destinations in the network."

Gateway to the world
Although travelers can't catch a direct international flight from Louisville International Airport, packages are much more fortunate. From Worldport, a package can be transported to more than 200 countries and territories, many within as little as 24 hours.
In addition to Louisville, UPS has international shipping hubs in Miami; Cologne, Germany; Hamilton, Canada; Taipei, Taiwan; Pampanga, Philippines; Hong Kong and Singapore. It has smaller domestic package hubs in Philadelphia; Ontario, Calif.; Dallas; Rockford, Ill.; Columbia, S.C.; and Hartford, Conn.
UPS also plans to make routes from the United States to Asia more efficient. Next year, UPS plans to begin domiciling about 250 pilots and crew members in Anchorage, Alaska, if they regularly fly between the United States and Asia, Lekites said. This will allow flight crews to begin flying their flight schedules out of Anchorage, rather than having to fly to Louisville or Ontario, Calif., and wait two days before they begin their shifts at those airports.

By the end of the decade, UPS might supplement flights between Anchorage and Asia, with direct flights between Louisville and Asia. Pending the purchase of 10 Airbus A380 and eight Boeing 747-400 super jumbo freighters and airfield work at Louisville International to accommodate them, UPS has said that it expects to be able to fly directly between Louisville and China. UPS has been aggressive in the China market, with flights between Shanghai, Guangzhou and Qingdao. It is developing plans for an air hub similar to Worldport to be built in Shanghai. Expansion into Asia and Europe isn't to satisfy current demand, but to position the network for growth expected to occur during the next 15 years, Lekites said. "We're trying to predict where our customers are going to be," Lekites said. "We haven't perfected the crystal ball yet, but we have a lot of tools to work with." |
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Heavy lifting
Heavy freight flying into Louisville, such as pallet loads of boxes, tractor tires or engine blocks, bypasses Worldport. It is taken directly to the new heavy-freight facility next to Worldport, where it is sorted for pickup by commercial trucking companies for transport to its final destination. The $82.5 million heavy-freight facility opened in Louisville in June. It came about after UPS bought Dayton, Ohio-based Menlo Worldwide Forwarding Inc. in December 2004. UPS decided to close Menlo's Dayton sorting hub and move the work to Louisville. UPS hired 1,000 workers to staff the facility.

On any given night, about 900 of those employees can be found unloading planes, scanning bar-code tags and routing freight or driving one of 200 forklifts that buzz across the floor of the 700,000-square-foot facility like downtown at rush hour. Despite the fact that many of the workers at the facility never had prior logistics experience or forklift training, just five months into operations, the facility appears to run with the precision of a fine Swiss timepiece. "The challenge has been getting all the new people up to speed," said Johnnie T. Edwards III, district manager for the heavy-freight facility. He moved in May from Menlo's operations in Dayton to help oversee operations at the new Louisville facility. "In Dayton, you had a lot of people with 20 years' experience," Edwards added. "Here, you have some people who were moved over from the small-package sort or other air-cargo operations, and you have a lot of people who just came in off the street.
"We're a lot better off today than we were on June 1, but we're still not where we need to be," he said. That, Edwards said, will come as employees get more experience under their belts.

Although it might take some time before the heavy-freight facility reaches its optimum efficiency, the service has been a valuable arrow in the UPS quiver, said Robert Lekites, UPS Airlines chief operating officer. "It provides one-stop shopping," Lekites said. "Dedicated air freight was a shortfall for us, and we knew we could use our existing network to fill that need." |
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Mission control
All UPS air routes, domestic and international, are coordinated each day in the Global Operations Center. "It's really the heartbeat of UPS Airlines," said Steve Mockus, operations manager and a 30-year UPS veteran. "At any given time of day, any day of the year, there is always a UPS flight in the air." UPS opened the 90,000-square-foot building in 2005, pulling various decision-making functions together under one roof.
"The Core," a large, dimly lit planning room in the center of the two-story building, has dozens of computers and eight giant projection screens that display weather maps, television news and real-time information about planes parked on the tarmac at Worldport.

There is a sense of urgency and military precision as more than 600 contingency planners, meteorologists, crew schedulers, network planners, maintenance control specialists and support staff members work in concert to ensure that the network flows smoothly. In the center of The Core, a cluster of supervisors are seated at desks on an elevated stage referred to as "The Bridge." All information from workers in cubicles throughout the room flows to the bridge, where it then is relayed to pilots, mechanics and supervisors throughout the airline. Each day presents a new challenge in transportation planning, as weather, natural disasters and even acts of terrorism can throw a wrinkle in UPS's daily game plan. When those wrinkles occur, the team tries to isolate the event so it doesn't interrupt the entire network, Mockus said. One of the most consistent challenges is weather, Mockus said.

The on-site meteorology department came about after UPS operations, like most Louisvillians, were caught off guard when a predicted January 1994 dusting of snow turned into a 16-inch overnight snowstorm that shut down much of the city and limited UPS's operations for nearly a week. Now, five staff meteorologists, some of whom gained their experience in college or in the military, meet with contingency planners at the beginning of each shift to discuss how weather systems around the world might affect that day's travel plans. "It's very rare that we have many airplanes sitting on the ground not doing anything," Mockus said. "We don't cancel flights because we're not flying passengers. We might swap crews or switch to a plane with more advanced avionics if we're faced with bad weather."

Like Worldport, the Global Operations Center also develops contingency plans for handling unexpected cargo shipments. For example, Mockus said Wal-Mart Stores Inc. recently contacted UPS for help in shipping 46 containers of flat-screen televisions from Ontario, Calif. Wal-Mart needed to get the televisions to its U.S. stores in preparation for a big sales promotion slated to begin that weekend. "We frequently get special requests that we have to accommodate," Mockus said. "We have to remain nimble and agile and use our technology to meet our customers' needs.

270: Number of daily cargo flight arrivals and departures at Louisville International Airport

304,000: Number of packages and documents that can be sorted at Worldport each hour

$1 billion: The amount UPS will spend to add 1.1 million square feet to Worldport

5: Number of full-time meteorologists who track weather patterns used for flight planning

44: Current number of airplane dock doors at Worldport. Will be increased to 84 with expansion.

17,000: Conveyors, stretching a total of 122 miles, that transport parcels within Worldport

200: Number of forklifts in operation during peak hours at the heavy-freight sorting facility

8: Rank among largest airlines in the world, with 268 planes

777: Number of airports around the world with UPS gates

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National City Announces New China Consulting Service

National City Corp. of Cleveland has created an advisory service division to help its middle-market and large corporate clients do business in China. The $138 billion-asset company announced the division Wednesday. It is part of Nat City's global trade and treasury group and is led by Alfred Ho as vice president and manager. Mr. Ho, who was born in Hong Kong, had been the executive vice president in charge of trade services

"National City has long recognized that business relationships with its corporate banking clients entail more than transactional business," Craig Schurr, the manager of the global trade and treasury group, said in a press release. "Helping our clients prosper in the new reality of globalization is an important component of a business relationship."

The advisory division plans to host seminars next year in Chicago, St. Louis, Cincinnati, and other Midwest cities where Nat City has commercial operations. Other banking companies have also been stepping up efforts to help clients do business in China. In August the $58.5 billion-asset Comerica Inc. of Detroit opened an office in Shanghai to help clients work in the country, but it does not offer banking products.

Business First

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