ATLANTA,
Aug. 21, 2006 -- What do blue jeans, DVDs, moisturizer and athletic
shoes have in common? They are among the American products that
Chinese consumers desire most, according to a UPS survey of
1,200 middle-class consumers in six Chinese cities.
The
second annual UPS survey of Chinese urban consumers - often
referred to as "Chuppies" - reaffirms their demand
for high-quality U.S. products and unearths more detailed insight
into their buying preferences and demographic differences. UPS,
which flies to more points in China than any other U.S. airline,
commissioned the survey to help its customers do business in
the world's fastest-growing market.
"The
survey highlights the need for small-to-mid-sized businesses
to be prepared and focused on exactly what it is they want to
accomplish by entering China," said Kevin M. O'Connell,
senior partner of the law firm O'Connell and Co., which handles
foreign direct investment and general business matters in China.
"They need to set themselves apart from their competition
and from the large multi-nationals and market to a very specific
niche."
The
most sought-after products in this year's survey were American
videos/DVDs, music or books and consumer electronics - which
also were the top categories in the 2005 survey. For those Chinese
consumers interested in purchasing products in the following
categories, some specific findings include:
" More than three-quarters (76%) of urban Chinese consumers
say that they would like to buy American DVDs in the coming
year (up from 71% in 2005), and 60% say they would like to buy
American CDs (up from 51%).
" Moisturizer is the most attractive American beauty product
to Chinese consumers, with 73% saying that they are likely to
purchase it in the coming year.
"
More than 70% of consumers say they want to buy American athletic
shoes and 64% say they want to buy blue jeans, up substantially
from 2005 numbers.
" The most desired American home appliance is a washer-dryer,
with almost one-third of consumers saying that they were most
likely to purchase one in the coming year.
When
considering imported products, 85% of Chinese consumers say
that quality is a critical factor in their purchasing decision.
"I think quality is very important," said Jennifer
Cheng, 33, of Beijing. "It is especially important for
high-tech products such as laptops or mobile phones."
Not
a mass market
Much like the United States, China is a melting pot of demographic
distinctions and the survey reveals varying purchasing preferences
by age group, gender and location. For example, younger consumers
are more open to buying U.S. products in general than their
older counterparts. Younger consumers also say that they buy
imported products to enhance their image and status, with laptop
computers, video/digital recording systems and coffee makers
among the most attractive American products to them.
"Older
consumers grew up during much harder times and their life experience
is analogous to the Great Depression generation in the United
States," said Sam Flemming, CEO and founder of CIC Data,
a China-based Internet market intelligence service. "Younger
consumers have grown up with more money and are used to being
bombarded with marketing messages. This means they are less
inclined to 'penny pinch,' have more disposable income and are
more informed about products and services."
Thinking
inside the box
Some interesting information emerges from the survey to help
businesses market to Chinese consumers. For example, more consumers
(56%) want to hear messages about quality ingredients or workmanship
in advertising about American products. This number increases
to 65% when it comes to advertising fashion and apparel. Young
consumers prefer celebrity endorsements in advertising, whereas
older consumers would rather see professional endorsements.
In terms of packaging, the survey found that younger, high-income
consumers prefer American or Western-style packaging, especially
for beauty products. And 37 percent of consumers say that they
prefer blue packaging for American products - nearly double
the next color choice (white at 19%).
More
opportunities to reach Chinese consumers likely will emerge
as their use of credit cards and frequency of online shopping
increases. The survey reveals that more than half of urban Chinese
consumers use credit or debit cards for shopping, and 84% of
those with credit cards expect their usage to increase or remain
the same in the coming year.
"China
presents tremendous opportunity for U.S. businesses, and not
just as a manufacturing base," said David Abney, president,
UPS International. "China is one of the fastest growing
markets for U.S. exports. Our hope is that the survey findings
will help U.S. businesses consider what opportunities may exist
for their products in China."
UPS
offers a range of services to help businesses deliver to China.
Last year, the company became the first carrier in the industry
to acquire direct control of its operations in China. This year,
the company expanded its international express service to 22
more business locations in China, bringing total number of cities
served in the country to 330. Those cities account for roughly
85% of China's international trade. Most recently, UPS opened
two retail centers in Shanghai, giving customers there greater
shipping convenience.
For
full survey results and other information about doing business
in China, log onto www.pressroom.ups.com/chinasurvey.
UPS
is the world's largest package delivery company and a global
leader in supply chain services, offering an extensive range
of options for synchronizing the movement of goods, information
and funds. Headquartered in Atlanta, Ga., UPS serves more than
200 countries and territories worldwide. UPS's stock trades
on the New York Stock Exchange (UPS) and the company can be
found on the Web at UPS.com.
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About
the survey
Conducted by Research International, the survey was a quantitative
study of 1,200 Chinese consumers in six Chinese cities: Beijing,
Shanghai, Guangzhou, Shenyang, Chengdu and Wuhan. Respondents
were all between the ages of 20 and 59 and have high household
income levels in China (monthly income of RMB 3,000 or above
in Beijing, Shanghai and Guangzhou, and RMB 2,000 or above in
Shenyang, Chengdu and Wuhan). The survey was conducted as computer-aided
telephone interviews between June 2 and 20, 2006.